... Shipping Information ...
As of lately shipping rates seems to be going up again. small flat rate is $7.25 at the moment. Orders are usually shipped out the same day or the next day. After we ship, allow 2 to 7 working days for delivery.once we receive payment.
Shipping generally takes 3-5 days for you to receive your order. Holidays will delay the time. After we ship, we assume no liability for delay in delivery. We do not ship any orders to Post Office Boxes.
Orders that was purchased with Checks or Money orders will not be shipped right away, until they have cleared the bank. once cleared. we will ship the order and notify you by email when the order was shipped so you will have an idea as to when to expect it.
Thank you for ordering with us and look forward to seeing you again.
... Return Information ...
Items that have been damaged in shipping are not covered by us as the damage happened beyond our control. any damage found to our fault (damaged before it was shipped and was not noticed) will be either refunded or replaced.
If the product has been found to be damaged by the customer eg; you opened up the product with any type of tools, devices etc and modified, alter etc, in any way no return will be given.
DAMAGED SHIPMENTS
Please inspect carefully any shipment you receive from us by U.P.S. or any common carriers. In the event of visible exterior or interior damage, inspect the item and see if you want it or you need a replacement, if you want to keep it and file a partial damage claim with the carrier do so, if you do not want the item then REFUSE it and we will ship you a replacement as soon as we get the damage report from the carrier, either way, this should be noted on the freight bill or driver's report. All interior Damage must be reported to our customer service within 48 hours of receipt of your order. On a shortage/concealed damage shipment, be sure to keep all original packing materials.
Pre-Authorized Returns Other Than Damaged Due to Freight Carrier
NO RETURNS will be accepted without a return authorization number from The Discount Home Office. We will not make any adjustments or replacements on UNAUTHORIZED RETURNS. Returns must include a copy of your original invoice with the date of purchase, customer number, authorization return number and a note stating the specific reason for the return.
All authorized returns are to be in original boxes and in a like new condition. When packaging items to be returned, be sure they are packed inside another master carton to prevent damage during the return shipping. You will receive either credit or replacement from us. Any merchandise received that is not in original boxes or the condition of the product is NOT like new, is subject to be returned to you and no credit issued. All returns has a restocking fee which varies by vendor. No Returns after 30 days.
